The Author – Bart Busschots
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Nov
8
Apple Care Update
Filed Under Computers & Tech on November 8, 2007 at 11:54 pm
Yesterday I reported that I’d made my first ever call to Apple Care and that they had promised to get a new battery to me within three working days. That was at about 3:15pm. By 11:30am the next day (i.e. today), my new battery arrived along with a return shipping label and instructions for calling UPS to pick up the old one for return. That’s less than 24 hours, you really can’t do much better than that!
[tags]Apple, Apple Care[/tags]
“That’s less than 24 hours, you really can’t do much better than that!”
Well, aside from not shipping f**ked up batteries in the first place…
Hi Dave,
In fairness no company gets things 100% right 100% of the time. Simply put, shit happens. What really matters is how a company responds when there is a problem. Personally, I’m happy with Apple’s response.
Bart.
The only reasonable explanation is that Apple are smart enough to read your blog.