I feel your pain Gazza, thought I think you're referring to the half that became Register365/NamesCo rather than the bit that kept the Hosting365 name. I have services from both and I have to say I think the Hosting365 bit has improved with the split. Now that they only deal with customers with dedicated hosting they only have customers with big products who need good support.

I've actually stopped mailing queries in to the Register365 bit and started phoning them again. On the phone their support is excellent and all my issues have been very promptly and efficiently dealt with.

Good luck!

Bart.